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Tech Talk: Silas

by Stacey Simmons

This month, we head into the office to chat with one of our communications team members, Silas. He has worked in various industries, and has been with FedLock for about 1.5 years. 

Q: What is the most fun or unique thing you’ve learned about security hardware?
A: It’s hard to pinpoint one thing exactly because I am still learning. I never realized how extensive and complex the world of locksmithing was until I started working here. But, if I had to point one interesting thing out, it would be high security keys and locks. They only have small variances but are much different than standard keys. 

 Q: Our communications team is involved in many activities. What comprises a typical day?
A: Every day for me starts and ends with looking at the scheduling overview. Whether it be for today, tomorrow, or next week, our team shoots for a high percentage of accuracy when it comes to these. Making sure the overviews are accurate ties into our scheduling software and making sure work orders are in the correct status, that all the necessary parts have arrived and are ready to go out. Throughout the day, we also take client calls. Based on the issues being described, we assign a technician or coordinate with our proposal team to provide the best solution.

Q: Is there a memorable work order that you’ve been involved with? 
A: The most memorable work order that I took the lead on coordinating would have to be a high-profile government agency project that we did. Due to the security protocols, this was a very tedious task: completing the proper clearance paperwork, making sure forms were filled out per the client’s request and then scanning/emailing the forms back over to the client. We had to follow up to ensure that everything was still on as planned. Our techs were able to successfully get onsite and complete the work.